Privacy Policy

What information do we collect?

When registering on our site, placing an order on our site, or subscribing to our newsletter, you may be asked to enter your name, email address, mailing/billing address, phone number, or credit card information where necessary. Please note you may visit our site anonymously; however, the Terms and Conditions of Use and Privacy Policy still apply to these visits.

What do we use your information for?
Any of the information collected from you may be used to process orders/transactions and to send you periodic emails containing information and updates about your order(s). Please note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. If at any time you would like to unsubscribe from receiving future SMS, you can reply STOP to unsubscribe.

We use information for personal identification; to get a better general understanding of the type of individuals visiting the Web Site; to respond to your requests for purchases, comments, or questions; to improve your experience at the Web Site; to collect aggregated site-visitation statistics; and to alert you to product enhancements, special offers, discounts, updated information or offerings, and other new services or events from Global Aminos.

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

Payment Processing

We use various third-party payment processors (which may include but are not limited to credit card processors, digital payment platforms, and bank transfer services) to handle transactions. These processors have their own privacy policies and security standards. We do not store complete credit card information on our servers after a transaction is completed. The specific payment methods available may change from time to time.

SMS and Marketing Communications

By providing your phone number during checkout, sign-up, newsletter subscription, or account setup, you consent to receive SMS messages regarding order confirmations, shipping updates, and occasional promotional offers. You can opt out at any time by replying STOP to any message. Message and data rates may apply. We may send promotional messages periodically, but you can unsubscribe from marketing messages while still receiving critical order-related communications.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway provider’s database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. Once a transaction is complete, your private information will not be stored on our servers.

Data Security and Breach Notification

In the unlikely event of a data security incident that affects your personal information, we will notify affected users within 72 hours via email and/or prominent website notice, as required by applicable law. We will provide information about what happened, what information was involved, what we are doing to address the incident, and steps you can take to protect yourself.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if allowed) that enable the site’s or service provider’s systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart, enhance your browsing experience, and analyze site traffic patterns to improve our services.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our rights, property, or safety, or that of others. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-Party Services

We use third-party services to operate our business, including:

• Payment processors for secure transaction handling
• Email service providers for order confirmations and marketing communications
• SMS service providers for text message delivery
• Shipping carriers for order fulfillment
• Website analytics and optimization tools
• Customer service platforms

These third parties may have access to your personal information as necessary to perform their services, but are contractually obligated to protect your information and use it only for the purposes we specify.

Your Rights

You have the right to:

• Access the personal information we have about you
• Request correction of any inaccurate information
• Request deletion of your personal information (subject to legal record-keeping requirements)
• Opt out of marketing communications at any time
• Receive a copy of your data in a commonly used format

To exercise any of these rights, contact us at [email protected].

California Consumer Privacy Act (CCPA) Rights

California residents have additional rights under the California Consumer Privacy Act, including:

• The right to know what personal information we collect, use, disclose, and sell
• The right to request deletion of personal information (subject to certain exceptions)
• The right to opt out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising CCPA rights

California residents may submit requests via [email protected]. We will verify your identity before processing requests and respond within 45 days.

Mobile Terms of Service

The Global Aminos mobile message service (the “Service”) is operated by Global Aminos (“Global Aminos”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time, and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Global Aminos’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Global Aminos through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Global Aminos. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to the number from which you receive messages, or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device unless initiated by you. If you have subscribed to other Global Aminos mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to the number from which you receive messages or email [email protected].

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received, and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

SMS Opt-in Disclosure

Message and Data Rates May Apply

By subscribing to Global Aminos SMS alerts, you consent to receive marketing text messages from Global Aminos at the phone number provided. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply.

To Opt Out: Reply STOP to any message to unsubscribe from SMS messages.
For Help: Reply HELP for customer support.
Privacy: Your information will be handled according to our Privacy Policy above.
Supported Carriers: This service is available on major U.S. carriers, including Verizon, AT&T, T-Mobile, Sprint, and others. Carriers are not liable for delayed or undelivered messages.

For customer service, contact us through our official support channels or email [email protected].

Age Requirements and Compliance

We comply with the requirements of COPPA (Children’s Online Privacy Protection Act). We do not collect any information from anyone under 21 years of age. Our website, products, and services are all directed to people who are at least 21 years old, as required for the purchase of research materials.

Professional Use Verification

As Global Aminos products are intended for laboratory research use only, we may collect and verify information regarding your professional affiliation, research credentials, and intended use of products. This information is used solely for compliance purposes and to ensure products are sold only to qualified researchers and institutions.

If we find that you are using products for anything other than professional research purposes or if you are misusing the products for purposes other than research, this may result in order cancellation and account termination, as outlined in our Terms and Conditions.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including order processing, customer service, legal compliance, and business operations. Once this retention period expires, personal information is securely deleted or anonymized.

International Users

If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located. By using our services, you consent to this transfer of your information.

Terms and Conditions

Please also visit our Terms and Conditions section, establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your Consent

By using our site, you consent to our privacy policy and certify that you are at least 21 years of age and qualified to purchase research materials for legitimate laboratory use.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page and update the effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Information

Answers to common questions can be found in our Frequently Asked Questions (FAQ) section. If there are any questions regarding this privacy policy, you may contact us through our official support channels.

This Privacy Policy is effective as of August 17, 2025, and applies to all information collected by Global Aminos. For questions about this privacy policy or to exercise your privacy rights, contact us at [email protected].